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Key FiguresVOLKSWAGEN GROUP20212020Volume Data in thousandsDeliveries to customers (units)8,8829,3054.5Vehicle sales (units)8,5769,1576.3Production (units)8,2838,9006.9Employees at Dec.31672.8662.6+15Financial Data (IFRSs),E millionSales revenue250,200222,884+123Operating result before special items20.02610,607+88.8Operating return on sales before special items8.048-751931-19.4Operating result19,2759,675+99.2Operating return on sales (%7.74320.12611,667+725Return on sales beforetax(%)8.05215,4288,824+74.8Automotive Division?15,58313,885+122R&D ratio (%7.67.6Cash flows from operating activities32,40224,721+31123,79318,364+29.6ofwhich:capex10,49611,065-5.1capex/sales revenue (%5161Net cash flow8,6106,357+35.426,68526,796-0.410.46.517.388VOLKSWAGEN AG20212020Volume Data in thousandsEmployees at Dec.31117.6118.7Financial Data (HGB),E millionSales revenue70.91767.535+5.0Net incomefor thefiscalyear4,0416,338-36.2Dividends (E)per ordinary share7.504.80per preferred share7.564.86