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Key FiguresVOLKSWAGEN GROUP20222021Volume Data in thousandsDeliveries to customers (units)8,2638,882-7.0Vehicle sales (units)8,4818,576-11Production (units)8,7178,283+5.2Employees at Dec.31675.8672.8+0.4Sales revenue279,232250,200+116Operating result before special items22,52320,026+125Operating return on sales before special items8.0-399-751-46.8Operating result22,12419,275+14.87.722.04420,126Return on sales beforetax(%)8015,83615,428+26Total research and development costs18,90815,583+213R&D ratio (%7.6Cash flows from operating activities2986532,402-7.825,05823,793+5.312,73110,496+213capex/sales revenue (%5.551Net cash flow4,8078,610-44.243,01526,685+612Return on investment (ROI)in%12.0Financial Services Division14.0VOLKSWAGEN AGVolume Data in thousandsEmployees at Dec.31116.7117.6Financial Data (HGB),E millionSales revenue79,49170,917+12112,4774,041Dividends (E)per ordinary share&.707.50per preferred share8.767.56